Shipping & Handling

RoseGal.com ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.

Order Successful 

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability. 

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.

Shipping

RoseGal partners with major international shipping companies to offer three shipping methods:

Expedited Shipping: 3-7 business days

Standard Shipping: 6-8 business days

Flat Rate Shipping: 7-25 business days

You can choose your preferred shipping method on the Order Information page during the checkout process.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Shipment Upgrade Notice: We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for UK customers!

From Jul. 20, 2018, UK customers can enjoy FREE FLAT RATE SHIPPING on orders over USD$49 (shipping cost excluded). The order amount for free shipping has been increased due to the rise of shipping cost, which is out the consideration of providing better service and faster delivery. We appreciate your understanding.

For UK customers, the shipping time has been shortened to 7-15 business days for Flat Rate Shipping(it was 10-25 business days before this upgrading);
* Please note that the new shipping system takes effect from Jul. 20 2:00 CDT, and the orders before this will still be shipped out with our old shipping system. Practically, we ensure 95% of the orders delivered in time. For some remote places, it may take a bit longer.
The new shipping system and rules will take effect at 6:00 (CDT) on July 26th for APP users.
Delivered 

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

We high recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.

Tax

Kindly note that all packages are shipped from Rosegal Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.

A tax ID number is required from Argentinian customers who select expedited shipping during the check-out. Please be sure to fill in your tax ID to avoid any clearance problems or delivery failures.

Contact us

If any issue during the shipping time or after received the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution.