Warranty and Return
Welcome to Rosegal.com. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with Rosegal!
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.
Contact us at Support Center as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 30 days of receiving it for a partial refund of the item cost.
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.
4.Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals.These items are not covered by the return policy for hygiene and safety reasons.
Note: All returns must be authorized by the Rosegal Team via the Support Center. Returned items without an Return Merchandise Form (RMA) will not be accepted.
RETURNS PROCESS & TIME-FRAME
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please contact us at Support Center stating your:
SKU number or product name
Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4.Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 30 days.
After this, please note the refund times below:
|Payment Methods||Refund Times|
|Credit card||7-14 business days|
|Wallet (store credit)||24 hours|
We aim to offer services that will benefit all of our loyal customers.
1.Spain customers may return to our EU warehouse in Germany.
2.All of our other worldwide customers can return to our Rosegal warehouse.
Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related returns address.
RETURN SHIPPING COSTS
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
QUESTIONS OR COMMENTS?
If you still need assistance, please contact us. We will do our very best to help you.