Welcome to Rosegal.com. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns Guarantee for orders under $50. Buy with confidence and enjoy a great shopping experience with Rosegal!
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
Contact us at Support Center as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 3 days of receiving it for a partial refund of the item cost.
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.
Notes: All returns must be authorized by the Rosegal Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please contact us at Support Center stating your:
SKU number or product name
Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
We aim to offer services that will benefit all of our loyal customers. We are now happy to announce that UK customers can return items to our UK warehouse. Customers from Spain may return to our EU warehouse in Spain. All of our other worldwide customers can return to Rosegal warehouse. Please always contact us at Support Center prior to returning the items to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
Return Shipping Costs
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Please contact us for further help. We will do our very best to help you.